Delete account

For any questions about data or requests to take something down or delete it, email hello@tilsaz.com. We will reply and remove it.

Tilsaz is free and has no ads. We do not sell data or use it for advertising tracking.

Open Profile, choose “Delete account”, tick the confirmation and tap “Delete permanently”. Internet is required. This removes the account, tokens and personal backup from the working database and revokes Apple access. The current phone’s session and personal data are cleared; downloads and settings remain. Clear other devices separately. Signing out alone does not delete the server backup.

Without the app, email hello@tilsaz.com with the subject “Delete Tilsaz account”. Include your sign-in provider and account email, including an Apple relay address. We will verify ownership through an email address you can access; passwords and sign-in codes are not needed. Instructions: https://tilsaz.com/en/account-delete/

Existing recovery archives are not rewritten: data stays until they are removed under the schedule above. We repeat deletions before putting a restored database back into service. Signals are not linked to an account and cannot be found by it; they expire under their general retention period. Account deletion does not disable guest signals.

Accounts and personal backups stay until you delete the account; inactivity does not trigger deletion. Local data stays until cleared. Signals stay in the working database for 90 calendar days. An IP-derived protection code used to limit signals stays for 60 seconds.

Raw count packets and monthly tags are kept for no more than 90 UTC calendar days. After cleanup, only daily totals without tags remain, with no fixed retention limit. Unsent days on the device also expire after 90 days.

Recovery archives help restore service after failures. We keep the latest backup; others are thinned to one per day for the last 7 days, one per week for the next 4 weeks and one per month for the next 6 months. The combined period is about 7 months. Failed backups or cleanup can extend it; the latest copy remains until replaced.

Server application logs rotate by size: up to 3 files of 10 MB per container, without a fixed day limit. Hosting and CDN log retention and Sentry event retention depend on service settings. Email us to ask about the period for your data.

You can request access to your data and processing details, correction, blocking or deletion where applicable, withdraw consent and seek protection of your rights. Email hello@tilsaz.com. We verify that the request concerns you to protect your data.

We review consent withdrawal within 15 working days: we stop processing or explain a legal exception. Sign-in and backup are optional. This policy does not itself replace separate consent where required.